We Are Ekuep
Why Choose Ekuep?
Ekeup deliver some fantastic features.
24/7 Customer Support
Lowest Price Promise
Ekuep is always looking to join with top brands.
Our Superb Busines Statistic
- Seamless Best B2B Website 2016
- Seamless Best B2B Website 2017 (Award pictures)
- Recognition from Vendors (Greenfield, Merrychef, Hupfer, Bunn, Pitco)
- Hosted Events (?)
We are the ﬁrst online commercial equipment store in Saudi Arabia and have continued to grow and reinvent our inventory to meet customer demand.
We launched our online coffee experience, Qavashop.com, which provides coffee beans, brewing equipment, and advice for domestic shoppers.
We launched ourspare parts branch, ensuring that customers always have fast and direct access to replacement parts.
We’ve been asked to speak at several conferences, showcasing our authority in the ﬁeld and our willingness to spread the love in the food and beverage industry.
We are currently developing a plan to launch a rental division that will allow customers to rent equipment when they participate in events, shows, exhibitions, or anywhere that requires professional equipment on the go.
We’re honored to work with many world famous amazing brands and supportive partners.
It’s almost impossible to put into words just how amazing our team is. We have experts in every department, dozens of tech specialists in the ﬁeld waiting to assist our customers, and a technology department that eats, sleeps, and breathes new developments. Our team knows their individual responsibilities but still works together to ensure every customer has a seamless experience.
Our team is full of passion, dedication, and grit. We love what we do, and we aim to excel in every department. When we work with new brands, we do so one-on-one so that we can learn their product and showcase it properly to customers. We believe that we’re in complete control over the experience we provide for our customers and brands and our commitment to excellence is evident on every level.
When customers are looking for a speciﬁc product, they’ll be able to reach out to an expert for guidance. We have Category Managers for every category we sell. For example, cafes in need of a new espresso machine will work with the head of our coffee department while those in need of a new ice machine will work with the head of our ice making department. This ensures that all questions are answered and customers are working with true professionals
Customer Support Team
Our Customer Support Team is available 24/7 to help customers, whether it be with a product question, sales inquiry, or a maintenance concern. Our Customer Support Team can guide them towards the correct answer and have them feeling conﬁdent again.
We’ve paired up with the largest service team in the country. We understand that when equipment breaks down, money is instantly ﬂying out the window and it needs to be attended to immediately. A quick call to our Service Team can have you up and running in a matter of hours in some cases
Content Development Team
Customer growth is our top priority. Our equipment should make life in the kitchen easier and more productive. This is why we only carry products with high efﬁciency scores and consistently provide training for our customers so that they always get the most out of their investment.
We look forward to connecting with you.