:UAE Shipping and Delivery
We offer delivery to all regions of the United Arab Emirates. We will deliver within 5 working days. If you need more details about the delivery time to other cities or remote areas, please contact us.
Orders over AED1500 are shipped for free. Below is the price breakdown for orders below that:
|Weight (kg)||Price (AED)|
We will send you a tracking number which you can use to verify the order status online. Optionally, we will provide a mobile number of the representative who will be in charge of delivering the order to you.
If items missing or damage occurs
Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process we require that you perform the following steps:
Sign on the delivery receipt stating delivery
Please check the item in front of the courier by checking the contents of the package
- If the item has any damage whatsoever, please include the same on the delivery comments and request an RTO (Return to Origin)
Always take photos of any damage
Do not throw away any of the original inner or outer packaging
Call the customer service directly after discovering the problem. Please have your order number available so that we can assist you as quickly as possible
Cancelling the order:
If you want to cancel your order please contact the customer service. However, items that have already been processed for shipping will be dealt with as a return. Please visit “Return” page below for more information.
If one item or more are not available on stock:
If you placed an order in our website and it turned out that one item/or more are not avilable in stock, you will be fully refunded with the value of the item/s using the same payment method that you choose during the order placement. Therefore, the other items, if existed, in the order will be delivered to you, unless you claim your right to cancel the whole order and get the full refund withen 15 days of placing the order.
*Delivery During Eid Holidays*
Due to limited availability of shipping services, any orders will be placed three days before the vacation, will be delivered five days after the vacation.
- Ekuep will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordence with the law of UAE.
- Multiple transactions may result in multiple posting to the cardholder's monthly statement.