Shipping and Delivery
We will send you a tracking number which you can use to track the order online. Upon request, we will provide a mobile number of the representative who will be in charge of delivering the order to you.
In case of missing or damaged items
Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process we require that you perform the following steps:
- Sign on the delivery receipt stating delivery
- Please check the item in front of the courier by checking the contents of the package
- If the item has any damage whatsoever, please include the same note on the delivery comments and request an RTO (Return to Origin) within the first 7 days of delivary. Ekuep will not take the resposibility of the damaged item(s) after this period.
- Always take photos of any damage
- Do not throw away any of the original inner or outer packaging
- Call the customer service directly after discovering the problem. Please have your order number available so that we can assist you as quickly as possible
Orders over AED1,500 are shipped for free. Below is the price breakdown for orders below that:
|Weight (Kg)||Price (AED)|
|0 - 5||49|
|6 - 20||60|
|21 - 35||75|
|36 - 50||120|
|51 - 70||140|
|71 - 80||160|
|81 - 90||180|
|91 - 120||220|
Cancelling the order:
If you want to cancel your order, please contact the customer service. However, items that have already been processed for shipping will be dealt with as a return. Please visit “Return” page below for more information.